Shipping & Returns

Order Processing

Orders are generally processed within 1 working day after receipt of payment, excluding weekends and holidays. Processing times may vary for backordered, special-order, or restricted products. We will contact you if your order experiences a significant delay.
‍

Shipping Rates & Delivery

Shipping charges and available delivery methods are displayed at checkout or included in your quote. Delivery dates are estimates and are not guaranteed unless expressly stated.

Once your order ships, we will send tracking information to the email address provided with your order.
‍

Shipping Locations & Restrictions

We ship from our headquarters in Southern California, USA. Certain products may have shipping restrictions or require special packaging, handling, documentation, or delivery services. We will notify you of any additional requirements or charges before shipment.
‍

International Orders

Where international shipping is available, the customer is responsible for applicable import duties, taxes, customs fees, and import requirements unless otherwise agreed in writing. Customs clearance may affect delivery times. Customers outside the US are responsible for customs clearance. We do not provide refunds for confiscated or returned goods to our warehouse. It is up the customer to ensure the goods are cleared by their customs agency.
‍

Address Changes & Cancellations

Please contact support@centurionlabsupply.com as soon as possible to request an address change or cancellation. Changes may not be possible once an order has been processed or shipped.

All shipments must in properly inspected immediately upon delivery. Report damaged, missing, or incorrect items within 5 days of delivery and include your order number, a description of the issue, and photographs where applicable.
‍
Keep the original packaging while we review your claim. If tracking shows delivery but you have not received your package, contact us promptly so we can help investigate.

‍
Returns & Refunds

Eligible items may be returned within 10 days of delivery with prior authorization. Items must be unused, unopened, and in their original packaging, with all accessories, documentation, and proof of purchase.

Unless defective, damaged, incorrectly supplied, or otherwise required by applicable law, the following items are not eligible for return:

• Opened sterile products or products with broken seals.
• Used, contaminated, or potentially contaminated items.
• Chemicals, reagents, biological materials, and temperature-sensitive or perishable products.
• Custom-made, personalized, or special-order products.
• Products identified as final sale before purchase.

Please contact us before shipping any chemical, hazardous material, or potentially contaminated item. Such items require specific handling instructions and may not be accepted.
‍

How to Request a Return

‍Email support@centurionlabsupply.com with your order number, the items you wish to return, and the reason for your request. If approved, we will provide a return authorization number and shipping instructions. Please do not send products back before receiving authorization. Approved returns must be shipped within 14 days of authorization.

Customers are responsible for return shipping costs for change-of-mind returns. For confirmed shipping errors, damage, or defects attributable to Centurion Lab Supply, we will provide an appropriate remedy and cover necessary return shipping costs.

Use suitable packaging and a trackable shipping method. Retain your shipping receipt until your return is resolved.
‍

Refunds

We will inspect returned items and notify you whether your refund is approved. Approved refunds will be issued to the original payment method within 5-10 business days after inspection. Your payment provider may require additional processing time.

Original shipping charges are generally nonrefundable for change-of-mind returns. This does not apply where a refund of shipping charges is required by law or where the return results from our error.
‍

Defective Products & Warranty Claims

If a product appears defective, contact us with your order number and a description of the issue. Depending on the product and applicable warranty, we may arrange troubleshooting, repair, replacement, or a refund.
‍

Your Legal Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.